Privacy Policy

Our Privacy Commitments

1. Introduction

bet6 is committed to protecting the privacy of everyone who uses our online casino and sports betting services. This Privacy Policy sets out in detail the ways in which we collect, use, disclose, and protect the information of our users, specifically those based in Bangladesh.

This Policy applies to all users of the bet6 website, mobile platform, and any related services offered by us. By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this Policy, please discontinue your use of our services immediately.

2. Information We Collect

We collect several categories of information in order to provide our services, process transactions, and comply with legal obligations. The categories and specific types of data we collect include the following.

Personal Identification Data

• Full name and date of birth — Required for account creation and age verification (21+ only).
• Contact details — Your email address, phone number, and city of residence (e.g. Dhaka, Chittagong, Sylhet).
• Government ID — National ID (NID), passport, or equivalent document for KYC compliance.
• Account credentials — Your username and a securely hashed version of your password — we never store plain-text passwords.

Automatically Collected Data

• IP address, device type, browser type, and operating system collected during each session.
• Geolocation data (at country and city level only, not GPS-level tracking).
• Betting history, game session data, and transaction logs for responsible gaming monitoring and fraud prevention.

3. How We Use Your Information

The data we collect is used strictly for the purposes outlined below. We do not use your personal information for any undisclosed purpose.

• To create and manage your bet6 account, verify your identity, and confirm your eligibility to play (21+ age requirement).
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels.
• To provide customer support and respond to your queries, complaints, or technical issues in a timely manner.
• To send account-related notifications, security alerts, bonus updates, and promotional offers — only when you have given consent.
• To monitor betting activity for responsible gaming compliance, detect unusual patterns, and prevent fraud or money laundering.
• To comply with applicable legal obligations, audit requirements, and law enforcement requests as mandated by applicable regulations.

4. Payment and Financial Data

When you make a deposit or request a withdrawal, we process transaction data including the payment method used (such as bKash, Nagad, or Rocket), transaction amount in BDT, and transaction timestamp. This financial data is used solely to process your transaction, prevent fraudulent activity, and maintain accurate accounting records.

bet6 does not store full card numbers or mobile banking PINs on our servers. Payment processing is handled by our trusted payment partners who operate under their own strict security standards. We receive only a transaction reference and confirmation status.

5. Sharing and Disclosure of Data

We do not sell your data. However, we may share specific and limited personal information with the following categories of recipients under strictly controlled circumstances.

• Payment Processors — Transaction data shared with bKash, Nagad, Rocket, Upay, or bank partners solely to complete your requested transaction.
• Technology Partners — Game platform providers (such as Pragmatic Play, Evolution Gaming, Spribe) may receive your session ID to deliver gameplay — they do not receive your payment or ID data.
• Legal Authorities — Where required by law or in response to a valid legal order, we may disclose information to regulatory authorities, law enforcement, or judicial bodies.
• Fraud Prevention Services — Anonymised or aggregated data may be shared with industry-standard anti-fraud and AML (anti-money laundering) screening services.

6. Cookies and Tracking Technologies

bet6 uses cookies and similar tracking technologies to improve your experience on our platform, remember your preferences, and help us understand how our site is used. By continuing to use our site you consent to our use of cookies as described in this section.

Types of Cookies We Use

• Essential Cookies — Required for the platform to function — login session management, security tokens, and fraud detection. Cannot be disabled.
• Analytics Cookies — Help us understand how users interact with pages, which games are most popular, and where users encounter issues. Data is aggregated and anonymised.
• Preference Cookies — Store your language choice, game display preferences, and notification settings so your experience is consistent between visits.

You can manage your cookie preferences at any time through your browser settings. Please note that disabling essential cookies may impair the functionality of your bet6 account. For full details on how to manage cookies in popular browsers, consult your browser's help documentation.

7. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. As a general rule, active account data is retained for the lifetime of your account plus a minimum of five years after account closure to comply with applicable record-keeping regulations.

When data is no longer required, we securely delete or anonymise it so it can no longer be associated with you. If you request account deletion, we will action this request within 30 days, subject to any legally mandated retention obligations that may prevent immediate full deletion.

8. Your Rights and Choices

As a user of bet6, you have the following rights in respect of your personal data. To exercise any of these rights, please contact us using the email address provided in the Contact section of this Policy.

• Right of Access — You may request a copy of all personal data we hold about you at any time.
• Right to Rectification — If any data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to Erasure — Subject to legal retention requirements, you may request that we delete your personal data and close your account.
• Right to Restrict Processing — You may ask us to restrict the way we process your data in certain circumstances, for example while a dispute is being resolved.
• Right to Withdraw Consent — Where we process your data based on your consent (e.g. for marketing communications), you may withdraw that consent at any time by contacting our support team.

9. Security Measures

bet6 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL encryption on all data in transit, secure server infrastructure with access controls, regular security audits, and staff training on data handling procedures.

While we take every reasonable precaution to secure your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, we will notify you promptly and take all steps necessary to mitigate the impact.

10. Protection of Minors

bet6 strictly prohibits use of our platform by anyone under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that a minor has registered an account or provided personal data without appropriate consent, we will immediately suspend the account, delete all associated data, and take appropriate action. Parents and guardians are encouraged to use parental control tools and monitor online activity to prevent underage gambling. If you believe a minor is using our platform, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

bet6 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of our platform after any changes have been published constitutes your acceptance of the revised Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Archived versions of this Policy are available on request.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bet6 handles your personal data, please contact our Data Privacy team. We aim to respond to all privacy-related enquiries within 5 business days.

Email: [email protected] — Please use the subject line 'Privacy Enquiry' so your message reaches the right team promptly.